Terms and Conditions

These Terms and Conditions govern the relationship between SB - Coaching, Mentoria e Consultoria, Unipessoal Lda (ReHuman Lab), NIF 519370449, and any person who books or receives coaching, mentoring, or consultancy services through this website. By booking a session, you agree to these Terms.

1. Nature of the services

ReHuman Lab provides coaching, mentoring, and consultancy services. These services are not therapy, psychotherapy, or medical treatment. Where clinical support is appropriate, this will be communicated clearly, and a referral will be offered.

2. Booking and payment

Sessions and packages are paid in advance, through the payment methods available on this website. A booking is only confirmed once payment has been received.

3. Rescheduling

Sessions can be rescheduled with a minimum of 24 hours' notice, at no additional cost. Rescheduling requests made with less notice may not be guaranteed.

4. Cancellations

We understand that life happens, and we ask for the same understanding in return, so that this time can be dedicated fully to those who need it.

Cancellations or rescheduling requests must be made with at least 24 hours' notice. Rescheduling is subject to availability.

If notice is not given within this timeframe, the session will be charged as delivered.

Once a coaching programme has begun, amounts already paid are non-refundable. This does not affect the statutory right of withdrawal available to consumers within 14 days of contracting the service at a distance, as described in our Terms and Conditions.

5. Confidentiality

All information shared during sessions is treated as strictly confidential, in accordance with our Privacy Policy and the ICF Code of Ethics.

6. Limitation of liability

ReHuman Lab is not liable for outcomes that depend on factors beyond the reasonable scope of the coaching relationship. Services are provided on a best-effort, professional basis.

7. Governing law and jurisdiction

These Terms are governed by Portuguese law. The courts of Lisbon have jurisdiction over any dispute, without prejudice to the consumer's right to recourse to alternative dispute resolution, as set out below.

Delivery terms

Service scheduling and delivery

As our services are provided remotely or in person rather than as physical goods, delivery refers to the scheduling and confirmation of sessions.

Once payment is confirmed, you will be able to schedule immediately your sessions. Ongoing sessions are scheduled progressively, at a pace agreed between you and your coach.

Downloadable resources (such as archetype guides) are made available for immediate access upon request, sent directly to the email provided.

Services are currently available to clients located anywhere in the world for online sessions, and in the Lisbon area for in-person sessions.

Arbitration center and consumer dispute resolution (RAL)

Alternative Dispute Resolution

In the event of a consumer dispute, you may contact the Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL):

Rua dos Douradores, 116, 2º, 1100-207 Lisboa
Phone: 218 807 030
Email: juridico@centroarbitragemlisboa.pt
www.centroarbitragemlisboa.pt

You may also use the European Online Dispute Resolution Platform, available at ec.europa.eu/consumers/odr.

Right of free withdrawal

If you are a consumer contracting our services at a distance, you have the right to withdraw from the contract within 14 days, without giving any reason, in accordance with Article 10 of Decree-Law No. 24/2014, of 14 February.

If you request that the service begin before this 14-day period has ended, you acknowledge that, should you exercise your right of withdrawal, you may be liable for payment proportional to the sessions already provided.

To exercise this right, simply contact us at info@rehumanlab.com.